Sep. 18, 2019 11:22 [GMT] From: PlayOnline

Important Notice to All Software Token Users (Sep. 18)

If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases: - You upgrade to a new phone - You lose your phone - You delete the application on your phone You can view your Emergency Removal Password on the top page of the Square Enix account management system ( https://sqex.to/fHa ) after logging in. If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE *Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password. If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system ( https://sqex.to/fHa ), select One-Time Password followed by Software Token and follow the on-screen instructions. To re-register a Software Token, please log in to the Square Enix account management system ( https://sqex.to/fHa ), select One-Time Password followed by Software Token and follow the on-screen instructions.